FAQ

1. How can I contact Sylvenaq?
You can reach us via email at service@sylvenaq.shop or by phone at +46 76712211. Our customer support team is available Monday to Friday, 9 AM – 5 PM CET.

2. What are your shipping options and costs?

1. Free Shipping: On orders over $73.
2. Standard Shipping: $6 (delivered in 5–10 business days).
3. Express Shipping: $12 (delivered in 2–5 business days).

3. Do you ship internationally?
Yes! We ship worldwide. Shipping times and costs may vary depending on your location.

4. What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, undamaged, and in their original packaging.

5. How do I return an item?
Contact us at service@sylvenaq.shop to initiate a return. We will provide instructions and a return address. Refunds will be processed within 5–7 business days after we receive the returned item.

6. Are your sunglasses polarized?
Yes! Many of our sunglasses feature polarized lenses to reduce glare and protect your eyes. Look for our Polarized collection for these options.